• Karamelli Brunch Cafe

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  • White Veg-options
Lacto
Ovo
International
Western
Beer/Wine
Take-out
Honey
Breakfast
Non-veg

Serves meat, vegan options available. Restaurant offering a few labelled vegan items such as smoothie bowl, toast and salad. Also offers English breakfast that can be made vegan on request. Open Mon-Thu 07:30-16:00, Fri 07:30-22:00, Sat 08:00-22:00, Sun 08:00-16:00.


Venue map for Karamelli Brunch Cafe
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2 Reviews

First Review by Jheny

HungryWeeCow

Points +99

Vegan
04 Aug 2024

Disappointing

Went for breakfast, there was one vegan option on that didn’t sound like something I wanted for breakfast (a salad with blackcurrant and beetroot on it). They did granola with dairy yogurt, but had coconut milk for drinks so I asked nicely if I could have granola with that. The waiter refused and told me it came with yoghurt and that I must eat the only vegan special. I said no thanks and went to leave, at which point the chef came out and said coconut milk with granola was fine. It was all super awkward after that and I wouldn’t hurry back. My omni husband enjoyed his eggs and the cafe has nice decor though!

FrancescoXuereb

04 Sep 2024

Hi so first of all I am the owner and the one who served you when you came for breakfast.

We are truly sorry that our waiter misunderstood your requirement as to be truly honest it does not make sense to take the granola bowl (which includes fruits, granola, honey and mint) with coconut milk (all the toppings mentioned would just sink at the bottom and go super soggy.

BUT we wanted to make sure you are happy by catering for your needs. To leave a comment that you are disappointed with our menu is truly unfair and does not make sense at all as you got your facts all wrong.

We have vegan option breakfast where we remove the eggs and bacon from the English breakfast and we replace them with Vegan sausages (Moving mountain plant based sausages). And for brunch we do have an open toast which is with BLACKBERRY (not blackcurrant) BEETROOT together with vegan mayo and other trio mix lettuce (it is not a salad). Also if you had the decency to quote the menu right you would know that we also have a vegan salad which comes with tofu and a vegan burger.

Such comments are utterly based on false facts and we are truly disappointed that you state false things on such platforms as we do our utmost best to serve the whole market, including vegans and vegetarians.

HungryWeeCow

05 Sep 2024

Hi Francesco,

Whether your special had blackcurrant or blackberry on it, I personally didn’t want it with beetroot. Nor did I want a burger or salad for breakfast. It is great you are making an effort to serve vegan clientele, however I am not going to eat something I do not like purely because it is vegan, as i guess you would not buy a beef burger for breakfast or other ingredients you don’t enjoy?

At the time we visited there was no vegan breakfast on the menu, glad to hear you have added one. In the UK it is normal to eat granola with milk (it is a cereal), it did not strike me as an unusual request, you had the ingredients there, unfortunately your staff member made the situation incredibly awkward by standing over me, loudly telling me what I must eat. My husband and I were out for a quiet breakfast and were embarrassed by this unnecessary behaviour which resulted in every customer looking over. May I also suggest, if you are keen for customers to eat the granola with yoghurt, simply buy Alpro yoghurt, it is dairy free, anyone can eat it.

After reading your reply to this review , I understand why your staff think it is acceptable to be rude to customers. Everyone is wholly entitled to leave an honest review on this platform, which I have based on my experience and food preferences. To state false facts, I would have given your 5 stars and said I enjoyed the experience, I did not. You are entitled to disagree, but I would encourage you to reflect on honest criticism if you wish to grow as a person and a business. I would also suggest inviting a trainer on good customer service into your business.

Wishing you a lovely day and good luck with your business.

Jheny

Points +2343

Vegan
03 Apr 2024

Just lovely

Super cozy café, attentive service, variety menu (including some vegan and vegetarian options) & decent price

Pros: Good service, Decent price




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