It's my 2nd visit in an Year. We went last year for our wedding anniversary one night and ordered a-la-carte. The food was reasonable. However, we were unhappy with the waiter who provided the service - a tall (6 feet), clean shaven, fair complexioned middle aged gentlemen with Hispanic origins with receding hairline from the center of his head wearing a white shirt and a black pant. He was very cold, rude and hostile towards us. We gave him a benefit of doubt thinking he might have had a hard day at work and ignored him, although that ruined our evening.
Today on a busy Saturday afternoon, we had the same guy providing us the service. And, it was no different. I observed, he was wishing 'thank you' to every body with a lighter or white skin complexion. He was very hostile towards us. He didn't respond to our repeated queries about the buffet. Worse, he threw the napkin towels and spoons around our table mat for us to pick and adjust on our own. He gave dirty looks and wouldn't respond to our requests for water. We were deeply hurt and depressed about what happened. It was humiliating and we just left. If he is disgusted about his job and serving people of other diversities, why should he be in this industry and I wonder how the management doesn't observe such obvious indifferences. The food is great but the same cannot be said for the service experience.