For those of you who wrote to "ignore the bad reviews", I say "DO NOT IGNORE THE BAD REVIEWS" ! It's true, the customer service STINKS! I was searching for a vegan restaurant in the Richmond area so I decided to check it out. As a first time customer who just walked into the restaurant, I was greeted with an extremely rude and disrespectful woman with a bad attitude when I questioned her about the way their food was prepared. I chose to overlook the rundown looking place hoping that the customer service and food would be somewhat exceptional, but it wasn't even close to being average. I am sorely disappointed and would never recommend anybody to give people like this their business. It's a good idea to find another go to vegan/vegetarian joint who deserve your business. Just my 2 cents.