I went to Vela the first time a couple weeks ago. It's a nice looking place; inviting for where it is. The smoothie I got was OK. I was told by the worker (Allana I think was her name) that it would be very fruity and flavorful because of the honey and tropical fruits they put in it. It was okay. Kind of bland. But that's not why I'm writing this review (which I basically never do). The reason I'm writing this review is the HORRIBLE CUSTOMER SERVICE. I walked in, was greeted with a quick "hi," and asked what I wanted. I let the worker know I wasn't sure yet and it was my first time there. They said that was okay and to let them know when I was ready, they then walked into their back room and stayed there for a little over 5 minutes while I stood at the register. The woman came back out and asked if I was ready to order (no apology or explanation of where they were), to which I responded "I was thinking about the ____ (I forget the name), is it sweet?" Allana said "yeah, it's sweet. Imagine sitting on a beach drinking some rum with it." I thought it was odd that a "healthy" place would use alcohol to explain their drinks, but whatever. I said I'd take a small, paid, and sat down at the bar. About eight or so minutes later I got my smoothie and was told to "have a nice day." I guess they wanted me out of there.

I tried Vela a second time the other day with my fiance. This time a younger looking boy was working at the front and he was very kind, giving suggestions and making small talk. He suggested I get the "pump me up," so I ordered a small. My fiance got a juice which was made by another man who was working there and may have been the owner. She thought the juice was pretty good. It turns out Allana was working again today and she made my smoothie. She gave it to me and I thanked her, to which I got no "you're welcome" or "no problem." We left after saying goodbye to the younger boy. I do not recommend the "pump me up." I really don't know how peanut butter banana and strawberries managed to taste SO BAD, but I had my partner try it and guess what! A sticker in the smoothie. How nice. We threw the smoothie away and will not be returning. I suggest you do the same, at least until you stop seeing that worker in the window.

After being a regular here for almost a month, one day I went in to get a smoothie and was not asked if I wanted plant protein, I assumed they had got the picture as I had been coming 2-3 times a week for almost a month.... I got my smoothie drank half of it and noticed on my receipt it said whey protein. I ended up going to urgent care for food poisoning and I was throwing up etc for days as I haven’t had dairy in years.