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Lacto
Pizza
Italian
Delivery
Take-out
Non-veg
Serves meat, vegan options available. Offers a vegan pizza menu which includes a wide variety of pizzas with vegan cheese and faux meats. Also offers mock chicken kebabs and vegan burgers. Note that reports have been made about possibly being served non-veg items in error. Open Mon-Sun 11:00-03:00.
19 Reviews
First Review by IlhanOzcan
Wonderless1
Points +23
5 stars! - Edit
Under new management. The new owner is a lovely guy who's more than happy to accommodate vegan options. Garlic bread is already vegan and any pizza can be made vegan😄
Read moreThey also have vegan garlic sauce!
Always great service
Guest
ais.lee
Points +32
Never delivered, dodged a bullet. - Edit
Ordered on the app, never delivered and never communicated that the order wouldn't arrive. Reading about some of the more nefarious food practices in other reviews, I think I dodged a bullet.
Read moreCons: Not delivered, No communication
Guest
newcastlevegan
Points +192
Grump Staff add meat to vegan options - Edit
Our pizzas included real meat. On complaining I was sworn at by the guy on the phone who refused to refund.
Read moreOn doing research this has happened to so many other vegans locally.
They have also been reported in the local press for paying less than minimum wages and bring abusive to staff.
Cons: Real meat in vegan meals, Abusive staff, Refuse to refund when they make mistakes
Guest
RumDude
Points +287
Vegan options often include meat - Edit
They send out animal meat on vegan food & then give you grief if you complain. It's a regular issue from reviews elsewhere plus reports in the local papers about staff being paid less than min wage
Read moreCons: Real meat often in vegan meals, Awful customer service if you complain, Bad hygiene ratings
Guest
vivreay
Points +16
Pizzaholic are scammy liars - Edit
I ordered 2 vegan Nutella tower cakes (I know Nutella isn't vegan the cake is just chocolate cake) and a vegan cheeseburger.
Read moreAfter paying for the food with my card via their online website, they phoned me and said the cakes weren't in stock. We only wanted the cakes really so we asked for the order to be cancelled.
I waited a while for the refund to show in my bank but nothing. After nearly 3 weeks I called Pizzaholic. They said they don't know anything and I should call Feed Me Online who takes the payment.
Feed Me Online said they don't have a request for a refund. They contacted the restaurant who said they delivered the items.
How can Pizzaholic deliver items that aren't in stock? Do they have records to show the delivery time? The delivery driver docket. Do they have records to say they ran out of stock items that evening? What did they actually deliver to me?
Anyway, Feed Me Online can only provide a refund if the restaurant tells them to. Nothing they can do and nothing I can do in terms of getting my refund. I've contacted trading standards and left angry reviews everywhere I can think of.
I'm really concerned now about the food that I did eat from Pizzaholic. It seems it's probably not vegan. If they can operate in this scammy way then maybe it's not a problem for them to serve meat to vegans and vegetarians. Omg.
Guest
DeannaElliott
Points +174
Filthy, but good. - Edit
Proper filthy takeaway food but sooooo good if that’s the kind of thing you want! They have such a great vegan menu!
Read moreGuest
Leafy90
Points +16
DO NOT BUY FOOD HERE - Edit
Do NOT trust the staff at this takeaway. I ordered a vegan chicken burger, but was provided with a suspiciously beef like burger (without being informed or asked first). When I called to ask, they informed me they had provided me with a "different kind" of burger because they had issues with suppliers. When I called back at a later date (after being advised by Citizen's Advice) to find out their formal complaints procedure, I was told by the member of staff I talked to that they SHOULD have had my order in stock, and they were surprised I had been given a substitute order without being asked first or informed about any supposed supplier orders. As far as I can tell, staff messed up my order, then lied to me about it to cover their own backs. VEGANS AVOID. If they're willing to lie to a vegan and give them meat, they could do the same with potential allergens. AVOID THIS COMPANY. On a side note, it was lukewarm when I received it too.
Read moreCons: Substituted my order without asking , Potentially given meat, staff possibly lied
Guest
Cesavage
Points +95
Fantastic - Edit
Incredible customer service
Read moreGuest
NoMeatNick
Points +114
Never again - Edit
I would like to think that I’m not one to complain unnecessarily but I feel like I have to this time. Our first few pizzas from here were out of this world and the kebabs were amazing.
Read moreThe third Pizza was also amazing, to the point where I couldn’t believe it wasn’t meat. Turns out it was meat. They apologised and sent out a second vegan pizza.
This happened twice.
Today I thought I’d give them one last try. I ordered at 8:30pm. And 10:30 my delivery arrived. I’d ordered a vegan chicken Kiev pizza and the pizza arrived with ham on it and no chips, so was clearly the wrong order. I’ve asked for a refund as by now it’s too late to eat anything.
Like I said, I like to give places the benefit of the doubt but I am worried that vegans should be wary of this place and always double check. I’d hate for others to get meat instead of vegan alternatives.
I’ve learned my lesson and will not be ordering again.
Update: Was sent a text within about 10 minutes of informing the delivery driver that I wanted a refund. Should be refunded within 5 days. I appreciate this speedy response so wanted to make note on here. Still won’t chance it again.
Updated from previous review on 2020-08-25
Cons: Meat products sent, Long wait time, Difficult to contact to complain on the telephone
Guest
MaddyEmery
Points +176
Amazing Pizza! - Edit
Can’t say enough about how great the vegan food is from here! There is so much option from kebabs to pizza and garlic breads, everything i’ve tried from here I have loved, super tasty food😋
Read morePros: So many options
Guest
DeanLaing
Points +22
Vegan pizza and vegan kebab - Edit
They have a big vegan selection, We ordered the pizza and chicken kebab it was absolutely lush. The staff are brilliant also and we will defo be back
Read moreUpdated from previous review on 2020-05-05
Pros: Brilliant food, Nice staff
Guest
Vegan_Elf
Points +1254
Brilliant pizza - Edit
I've ordered a few pizzas from here & they have all been grate. I've usually ordered online then they have phoned me to confirm my order.
Read morePros: They Deliver, Lots of vegan options, Nice staff
Guest
glittersugar
Points +160
Great range, but - Edit
Pizzaholic has a wide range of options at reasonable prices. Unfortunately my partner and I were let done by their delivery times as our order arrived fifty minutes after the estimated delivery time and forty minutes after we were told it was on its way. Not sure if it is normally that slow as it was the first time we ordered from these
Read morePros: Lots of vegan options, Reasonable prices
Cons: Slow delivery time
Guest
thecutebean
Points +291
Massive selection of vegan foods - Edit
There's so much variety and choice for us vegans! You can choose from their menu or create pizzas yourself. They also do kebabs and burgers, but I haven't tried those.
Read moreI made my own pizza and added feta, avocado, tofu and green peppers. I loved that you can create your own and customise pizzas.
Definitely try it out! They have multiple offers on all the time.
Pros: Lots of vegan meats and cheeses , Good value, They are on Just Eat
Guest
deadpledge
Points +13387
Totally addicted to base - Edit
This place is just superb and I would give it 5 stars if I could. There are so many vegan options it took us about ten minutes to order. In the end we ordered the Mexican and French 12" pizzas and a slice of coconut cake. The pizzas were superb with great crusts and full of tasty toppings including the mock meats salami and chorizo. The coconut cake was also deliciously light and flavoursome. As we went in during the day we also got a happy hour deal too.
Read morePros: Fantastic pizzas, Excellent choice , Happy hour deals
Guest
strettle
Points +334
Spoilt for choice! - Edit
Wow, what a vegan menu. These guys are really passionate about doing a good job of vegan options and it shows. They even have separate vegan prep areas and food storage so no cross contamination issues. I went for the vegan 4 cheese which was delicious with cheesecake for afters.
Read morePros: Good value meal deals, Huge range of options , Separate vegan prep areas
Guest
meganscott
Points +47
A real vegan menu🙏🏼 - Edit
Great vegan junk food hangover cure! Lots of pizza toppings as well as a variety of burgers and kebabs to choose from!
Read morePros: Lots of vegan options
Guest
hack_man
Points +26109
Oh the Pizzaholic Afternoons - Edit
A very impressive vegan menu, the possibilities are endless. They’re taking veganism seriously providing the respect it deserves including a separate food prep area to avoid cross contamination. As well as the all important vegan cheese there is a luxury of vegan toppings here such as fake meats and lots of vegetables and vegan sauces and dips. Check their Facebook page for menus and details. I picked up a 16” pizza with mushrooms, peppers and pepperoni style chunks during happy hour (which is actually a happy 8 hours between 11am and 7pm!!) for the very handsome price of £9.99. It’s definitely worth checking out their daily offers. The pizza itself was superb. Nice crispy base, a good amount of cheese and plenty of toppings.
Read morePros: Huge vegan menu , Vegan aware , Deals
Guest
IlhanOzcan
Points +28
Biggest vegan pizza selection around - Edit
Pizzaholic is serving 51 different kind of vegan pizzas and that’s the biggest vegan pizza selection ever. Even 30” vegan pizza is available.
Read moreGuest
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