I have been shopping here since it reopened in Hammersmith (moving from Shepherds Bush) and while some of the early staff were helpful, the newer ones are rude and unhelpful. I've had occasion to return a one or two things in the 30 years that I have shopped here but always been treated with suspicion and rudeness. Sunita, the owner never has a straight answer. So if you ask her, 'Is this out of stock?' Instead of saying yes, she will give some long winded answer say it has been discontinued because it was a terrible product, etc. but a week later, you can be sure it will be back on the shelf. If her husband, Chris, who is very patient and is around, will intervene and explain things in a more logical manner. Recently, I took back a packet of raisins which smelt off and had given me stomach ache. One of two staff at the till smelt it through his face mask and declared I was wrong, while the other one who had been arranging shelves with bare hands, put her fingers inside the pack to eat a raisin and declare it was alright. Then she resealed the pack and told me to take it back home (like Covid never happened)! She also weighed the packet to see if any raisins had been eaten- even though I told them I had eaten a handful. Then the man told me that he didn't like my 'attitude' and gave me £2 back (the cost of the raisins was £2-35 out of shopping worth £33-51). The two, who were white, were shouting at me when I left. Recovering from heart failure, I think it wasn't a good idea to go there and I won't be going to them ever again.

Updated from previous review on 2020-08-14