1 Filtered Review of Hawi Ethiopian Restaurant

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thepiratejesh

Points +15

Vegetarian
02 Dec 2017

The WORST customer service

The food is good but the service and customer service are beyond reprehensible. It really isn't worth going because the service is so poor; I used to recommend this restaurant to people but will certainly not be doing so any longer.

This evening we went specifically because we had a coupon stating, "Enjoy a FREE Menu Item of your choice with the purchase of a Menu item of equal or greater value, up to a $10 value", which I had used once in the past without any issues. As the coupon specifically states, any purchase of $10 or greater should qualify you to receive an item of $10 or less for free. However, the restaurant REFUSED to honor the coupon. Additionally, when we asked to speak to the manager/owner, they refused to come talk to us. I have never been to any establishment where the manager was so cowardly as to refuse to talk to their paying customers, and I am so disappointed by this pathetic excuse for customer service.

Additionally, once when we visited in the past, the server tried to kick us out after an hour, saying, "Okay; we have another party who needs this table, please finish your drinks and leave."

I simply cannot recommend this restaurant to anyone anymore based on their abhorrent lack of customer service.

Cons: customer service, valuing loyal customers, cowardly owner