I very rarely write negative reviews, but here I must: while this place makes good food, the rest is a real disaster. Recently I complained on Facebook about the super-sluggish service they provide at the restaurant. Now I had a HORRIFIC PERSONAL EXPERIENCE a few days ago, trying to use their advertised professional catering  service.

We made a clear agreement with the manager on the supply of food to a soirée I was giving. They BROKE ALL ASPECTS OF THE AGREEMENT: the delivery was late, the agreed maximum price exceeded and, worst of all, on the delivery day they unilaterally changed the way of delivery, effectively ruining the course of the soirée (they delivered in dozens of ugly plastic boxes that I myself needed to place around after cutting all their lids, instead of using big plates for guests to simply serve themselves, as was clearly agreed).

In short, extremely disappointing and unprofessional at best, deliberate cheating on customers at worst. Hence my STRONG DISCOURAGEMENT to use the services of Falafel Restaurant in Sarajevo. Jan