1.0 star rating 5/5/2017
It took ages for the waitress to take our order and we got there at 5pm. The manager/owner however, when asked, was quick and helped us out with ordering tapas. The mains, when they came were nice (except the beef which was very fatty) . The waitress, Rebecca, was pretty sullen all night and didn't seem to know how to respond to a complaint about the meat. Then when she sold us two desserts based on telling us it was cheesecake and a feijoa tart came it seemed too much to expect a little apology. She merely said "They changed the flavour" When I asked to speak to a manager ... the manager seemed disinterested as well. When I mentioned the issue to the man Petaia Unoi, (who ironically was reviewed by Metro wearing a BE KINd t-shirt ) taking the money (quite a bit, as 7 of us ate) ie I asked for the manager or owner's card- I was told there was none. Seems to me Coco's Cantina is not interested in feedback or in taking care of their customers. THey overcharged us (an extra bottle of sangria ) again no apology. EVerything was fine until there was a whiff of a possible complaint about anything (fatty beef/ missold dessert/ mis billed alcohol) and then the response was aggressive rather than conciliatory. I would not go again . All it would have taken was a small amount of attention to customer satisfaction. I don't think that is a concern with Coco's Cantina. $420 is not enough to spend to earn any respect. Not sure how much would be necessary but I suspect no amount would do it. The service is cynical. I won't be going again. In fact Petaia Unoi who hadn't even bothered to ask what the problem was, was the most aggressive. He is not a kind man, but rather an aggressive ignorant bully who obviously is happy to dish it up and the customer must like it or lump it. This was my daughter's 21st. My 82 year old father was there. We worked hard to be friendly patient and kind and were met with cynical disrespect. My 21 year old asked me what I expected from K Road and as an old socialist I told her honesty. This is not an honest restaurant. It is a "like it or lump it" affair, overpriced and if questioned aggressive.