Dear Julia Sabine, we are dismayed to see your above comments. Having the right to express your opinion, we would also like to give our perspective. At Nirvana cafe, alongside our beliefs in animal rights, we are also very much concerned with the respect between humans, and therefore human rights. Our waiter needed to speak to you to inform you that we would be unable to serve the correctly mentioned filling of the nirvana wrap. The waiter felt that you rudely addressed him before this explanation could even begin. We do understand that our guests can be dealing with difficulties, and therefore you may have unfortunately been in a stressed state from the beginning, but we would still wish that they maintain respect while addressing our staff. Unfortunately, in this case, we felt that your respect for the serving staff was not at our expected level. Secondly, you are correct that as a restaurant, our food can take some time to prepare as we are concerned with making fresh food. The delay, of what we believe was less than 25 minutes is of course unfortunate. However there were also a number of guests that had ordered before you and therefore we were firstly dealing with their orders. As we are a very small business, we only have one cook working in the kitchen. A second unfortunate event of your visit yesterday was that our main cook was in fact sick and therefore absent. The person who was serving you was in fact working in the kitchen also. Addressing your complaint regarding the delay, we wished to highlight that our attention to our quality of food as a restaurant is important to us, and therefore our food can take time to prepare. However you did not seem satisfied with the delay, which you again point out above. We are glad that you appreciated the quality of the food and have mentioned this above, so thank you for stating this. Lastly, when paying, the waiter made the comment, in a polite way, that seeing as you seemed dissatisfied & had shouted at the beginning, 'we suggest you don't come here as the food preparation takes time'. To this comment, you reacted aggressively, which we believe once more shows a certain disrespect towards our working ideals. The waiter then passed this comment that he believed you did not have respect for blue collared workers, as you had insulted him badly. We endeavor to treat each customer with the utmost respect, but do not tolerate guests who disrespect our workers. Regards. Nirvana team