I am indeed sorry you did not enjoy the service. That is not something you can decide for me. That does not mean I agree that our service is impolite or that we have bad customer service. Everyone in our team is really friendly and works hard to give customers a good experience. Again, staff is still human though, so just like you, they also like to be treated with respect and kindness. Greeting service personnel, when you expect to be served, in any business, not just restaurants is not "playing by our cards", is common practice. We are not playing some kind of weird game. There is a lot of work that goes into serving people and that servers have to keep track of, playing a game of cat & mouse or find the customer who is moving around spots, should not be one of them. The sofa at the entrance is not a pick up area for our staff to come get you. In order to get into the restaurant, you have to walk by the counter. Instead of just stopping at the counter to actually say hello and make yourselves known, to then come later, to say that you are waiting to be served and do not have a menu and conclude it is rude and impolite to get the explanation that we give all the info when greeting people is honestly just very harsh. You get the information that you were missing and then make a complaint out of it. Also here in writing, you say you were confused, when I explain why you got the explanation that you did, somehow then we are out to get you. You published a review online, as is your right, I answered with the explanations, as it is my right as business owner. There is no deeper conflict or agenda, this is not a trial. I wish you a nice Sunday