Thank you for your feedback, and we’re sorry to hear the experience wasn’t fully satisfying 🥺 Our croissants are baked fresh each morning and stored in the display to ensure quality, but we understand your preference for a warm pastry and will consider ways to improve that aspect. Regarding packaging, we use eco-friendly boxes similar to many pastry shops, and typically we never have problems with them, but we appreciate you bringing this to our attention and will review it with our supplier 🙏 Our prices reflect the quality of our ingredients and our commitment to fair labor practices. For instance, our premium chocolate is sourced responsibly from farms with ethical practices and don’t use illegal child labour. As for the Kyiv Cake, its sweetness is traditional to the recipe, featuring layers of meringue, hazelnut praline, and buttercream, all crafted with natural brown sugar. We hope this adds some insight, and we’re grateful for the chance to improve through your feedback. Thank you again 🩷