Dear Tofulicious, how are you? Thank you so much for taking the time to review us at HappyCow and for sharing your experience with the community. I apologize on behalf of my team for the poor and inattentive service. Service is definetely one of our main points of attention and I will make sure to verify what could have happened. Our staff is always instructed to monitor our clients satisfaction and never upsell any items. We are sorry we failed you. This is after all one of our main missions, to satisfy our clients and make them happy. I have let the manager and the Chef aware of your complaints. Should you be willing to give us another chance, please let me know your availability by DM (here or on Instagram) or by email on biron@tevavegetal.com.br so that I can make the proper arrangements. Regards, Daniel Biron Executive chef