Sorry to hear you did not find our customer service friendly on your visit which you had been planning for some time. We would recommend that any special requests or long-anticipated visits are arranged with us beforehand. While we pride ourselves on great service, as a high-volume tourist destination, we do occasionally have difficult interactions and exhaustingly busy periods - especially in the high season. The date of your visit was the day after the Slateman Triathlon & Duathlon (which is a full weekend event, bringing tens of thousands of visitors to our village) and is one of our busiest weekends of the year. I am aware we were short-staffed and stretched on the date of your visit, and we again apologise if you feel we didn’t give you everything you had been looking forward to. With that said, we are first are foremost a coffee house, intentionally keeping a limited menu offering. Your description of us as “mediocre” and having “potential” suggests you may have missunderstood identity and hard work of our shop; after many years in the business, we have intentionally simplified any food and homemade bakes to a minimum to have a stronger focus on our coffee menu, of which we always have three single origins on offer over multiple brewing methods, carefully selected. I hope you can visit again with the understanding that we are a passionate coffee shop and not a cafe/restaurant. With best wishes