Dear Luke, We are truly sorry for the misunderstanding you experienced during your visit. We sincerely apologize for the issues with your vegan burger and the raw food served to your friend’s children. This does not reflect the high standards we strive to maintain at SEMA. Your feedback is very important to us, and we have taken your comments into serious consideration. We are well-known in Durres for our friendly service and tasty menu, and it is disheartening to hear that your experience did not meet these expectations. We are committed to improving and ensuring that such incidents do not happen again. We hope you will give us another chance to provide you with the excellent dining experience that we are known for. Thank you for bringing this to our attention, and we hope to welcome you back soon. Warm regards,