Hello, we're so sorry you encountered an unwelcoming response. I'm afraid I don't recall this incident because I'm not often on-site and this isn't something I would say. Whether it was the owner or a manager who made you feel this way, it's unacceptable. I apologize you had such an experience. We can retroactively correct points on the Toast dashboard, but are unable to correct through the register. Only managers have permission to make such corrections. We don't usually monitor comments here, but are starting to! If you'd like to reach out to us directly at info@psandco.com, we can help correct this. Again, thank you for bringing this to my attention. For anyone reading, we can best help if you can call us at 215.985.1706 or email us at info@psandco.com so we can do right by you. There are lots of review sites that we aren't even aware of so your message was sitting here for a month without us noticing. Thank you for your feedback, Andrea