We're sorry that the meal wasn't exactly to your liking. Our team is trained to check in on how customers are enjoying their meal, but when you said it's "good" after every dish it is impossible for us to know there is a problem we might be able to fix. We noticed that you ate all of the food we served, with the exception of a portion of 1 dish. To now imply that it's one of the worst dining experiences you've ever had is quite shocking. In fact, we were not aware you were dissatisfied until you insisted you did not want to pay the 18% service charge. Two of us explained that it's in lieu of a tip, that it goes towards paying all of our team a fair hourly wage. This is mentioned in the reservation process, on our website, and on the menu. We use 18% because it's the same or less than most people would tip in other restaurants - it is by no means an "extra" or unexpected charge. The only thing we can surmise from your complaint on at least 4 different review sites is that you were so upset about the service charge that you're now trying to harm our reputation.