Hi Newlyvegan36, This is Charley, the owner of The Incredible Nutshell. I'm very sorry you've had such bad experiences of the shop. I'd really appreciate your feedback on this, if you'd be prepared to contact me with more specific detail about what you feel was done wrong, so that I can improve in future. I worked in customer-facing roles in libraries for several years before taking over the shop, so being polite and helpful is very important to me and I'm always happy to advise or answer any questions customers have, and I'm sad to hear that your experiences were so different from this. You can contact me using the contact form on The Incredible Nutshell website if you'd prefer to remain anonymous. Best wishes, Charley