Respected samicow, It's our pleasure to have you at Utpala Cafe and sorry to hear that our team was unable to give good service . Thank you so much for your support to improve in service, please share the time and date of your vist if possiable name of the staff or how does he or she looks like , what was the insident this will help us to identfy the promblem and also to find solution of that like if they have to be trained or to take required action from managment. . Please visit us again we'll definitely give better service and Hope we will be able to get 5 star ⭐ on your next visit. Hope to see you soon again !