We acknowledge the lapse in communication at the front end and take full responsibility, committing to providing more comprehensive training for our team to ensure accurate and transparent communication. We appreciate your commitment to supporting vegan businesses, and we share the same mission. In the spirit of transparency, we are updating our documentation, training materials, and online platforms to prevent future misunderstandings. Additionally, we want to clarify that the vegan honey, Vegoney Classic Vegan Honey, is poured into containers for easier access. Your feedback is invaluable, and we look forward to the possibility of serving you better in the future.