Report a review comment
Dear theNumberOfTheBeast, Thank you for sharing your feedback, and we sincerely apologize for any disappointment you experienced during your recent visit to our restaurant. Your insights are valuable to us, and we appreciate the opportunity to address your concerns. Firstly, we want to assure you that all our honey is sourced from vegan and ethical suppliers, adhering to our commitment to plant-based principles. We do not support any form of animal exploitation, and we are dedicated to providing a menu that aligns with the values of our vegan community. Regarding the miscommunication about the "Wild Flower Honey" in one of our smoothie bowls, we regret any confusion that may have arisen. We take your feedback seriously, and we've initiated a review of our menu descriptions and staff training to ensure clarity on the sourcing of our ingredients. We are a small business working earnestly to learn and grow, and we deeply apologize for any oversight in providing you with accurate information. Your concern about the honey's origin has prompted us to reevaluate our communication procedures. Our servers are indeed relatively new, and we acknowledge that there might have been a lapse in their responses. We are actively working on improving our staff training to enhance their knowledge and better assist our valued guests like yourself. We genuinely care about the vegan community, and we would appreciate the opportunity to rectify any misunderstandings. If you could kindly provide your contact details, we would love to connect with you directly to address your concerns, answer any questions you may have, and make amends for your experience. Once again, we apologize for any distress caused, and we hope to have the chance to earn back your trust. Warm regards, Team Savor