"The reviewer has given us a two-star review, but it seems that this is more of a reflection of their experience with our stockist, Pinos, than with our product itself. We understand that the changes at Pinos have been disappointing. However, we believe that it is unfair to score us as the reviewer has done based on Pinos' changes. We are a 100% vegan business, and we are committed to promoting an ethical plant based lifestyle. We believe that our products are a great option for those who are looking for a healthy and sustainable way to eat. We are confident that our customers will be satisfied with our products, and we hope that the reviewer will give us another chance in the future."