Dear Guest, We are deeply sorry to hear about your experience, but we appreciate you sharing it with us, as it gives us a chance to explain it from our side and of course to improve our service. Regarding the request of an ID, we would like to assure you that it was in no way meant to insult you, it is our standard security procedure for external guests. Given the tragic and disturbing events in the world over the past year, it is only natural that everybody is more vigilant and that security concerns are more topical than ever, especially in Rome that due to the Jubilee year is even on a higher alert. We hope you will understand that the only reason for these measures is the safety of our dear guests. An ID is requested for every external guest with no exceptions and usually our colleagues at Front Desk make sure to explain the reasons for it in a very polite and friendly way. We apologize if in your case this message was not delivered properly. We hope you will give us a chance to make up for this misunderstanding and to extend the real Raphaël hospitality to you on a different occasion. It will be our pleasure to offer you a glass of champagne and our organic canapés as a compliment of the house. Please be so kind as to send us your contact details at quality@raphaelhotel.it Kind regards, Roberto E. Vannoni, Olga Rudnychenko and the entire Hotel Raphaël Team