Hi There! Thank you for expressing your concerns. We do not advertise that our house granola is vegan, however we do advertise that we have an alternative granola that is vegan and there is a .75 upcharge for this which is stated on our menu and website. Our scoops of purely ground almonds (almond butter) is vegan and is probably the best pure almond butter you will ever find. Our almond butter drizzle is mixed with honey and therefore is not vegan. Since we only use the purest and finest nut butters on the market they are expensive and so we do charge to substitute for our nut butters. If you were substituting for a scoop of almond butter or peanut butter than you were charged correctly. We are happy to hear they treated you nicely, but apologize that we didn't do a good enough job of training the employee who helped you and will use your feedback as training material so that we can better serve the vegan community. Aside from this, we hope you enjoyed your Acai Bowl!