I'm genuinely sorry to hear about your unpleasant experience at the restaurant, especially since I've enjoyed my visits there. I agree with your perspective that a good restaurant should prioritize customer satisfaction, and refunding an unsatisfactory dish seems like a reasonable expectation, especially considering the cost of your meal. As a regular patron for the past year, I've generally found the staff and management to be friendly and accommodating. For instance, there was a time when I mistakenly left without paying due to confusion with the payment system. The manager handled the situation with grace and even offered me a discount as an apology for the confusion, even though it was arguably my mistake (I refused the discount because I did not believe I deserved it). However, your review has made me reflect on the potential for different experiences, and I'm sorry yours fell short. It's concerning to hear about the staff's interaction with the manager. Although I've not personally witnessed this, it's something I will keep an eye on in the future. Despite your recent experience, I hope you'll consider giving the restaurant another chance, as it's one of the few vegan places around. It is really in a league of its own. If you're looking for other options, P.S. & co. and Vedge in Philly are good choices as well—and the closest nearby. Again, I'm sorry for your experience, and I hope your next dining outing, wherever it may be, is a pleasant one.