Hi Sarkvil. We remember you very well and we are sorry to hear of your disappointment on your visit however there are quite a few inaccuracies here that need to be rectified. Firstly, on the day you visited there was indeed a problem with the toilet and you were informed as was everyone else before sitting down that they were out of service awaiting maintenance and given the chance to leave, you chose to stay. There was not a 20 minute wait for your order to be taken, you were seated and the standard menu was already on the table as it is with every table in our restaurant. You didnt mention you were Vegan or ask for the vegan menu, you ordered your drinks and Steve the Owner and front of house went to the bar to prepare them for you. You sat near the Kitchen hatch and had every opportunity to ask me, the chef and other owner, on full view to the restaurant, for the vegan menu while your drinks were being prepared. You could have also asked for this either by approaching the kitchen staff who were in and out of the kitchen or Steve at the bar who spent a maximum 5 minutes getting your drinks before returning to the table. It was only then that you asked about anything or requested the Vegan menu. Unfortunately yes the pies are temporarily unavailable. Supply is limited as these are made in the UK and thanks to Brexit there have been significant supply issue with this particular product. This was explained to you and out of our control hence why they are no longer in the menu. We do not and never have had a ¨Lentil¨ burger, we did initially use Soy protein burger but as you were advised due to supplier (not supply) issues, that particular supplier will no longer supply the area, regardless of being only 500m from our old location, the supplier no longer covers Gran Canaria and that´s not something that we have any control over. We have sourced alternative products and the Pea protein burger which is actually far tastier and superior in quality is now being used. You also had a choice of 5 different styles for the burger to be prepared in and you chose the most basic option available. Its just such a shame that people don´t give an accurate account of their dining experience and embellish the facts, luckily we have a small team and remember our visitors especially those that came in with preconceived notions and were rude to all staff from outset