We're sorry to hear you had such a bad experience but if you would've given us noticed of your unsatisfactory experience and possibly granted us an opportunity to correct we surely would have. Unfortunately we are an extremely small family owned business, Hence why there is Only ONE person (Single mother) running the WHOLE food truck aside from my kids assist to take orders. Also, please keep in mind that comparing the cooking time of Vegan food truck to a Hotdog & or Taco food truck is a bit unfair due the fact that's its impossible to execute it in the same manner. You're welcome to email us for a full refund bettermefoodsproducts@gmail.com. We appreciate your understanding and blessings 🙌