Hi there, Simone! We are so happy to hear that you love our food. As for the service, I imagine you came to our establishment during a busy time. Many of our menu items can be whipped up in less than five minutes, unless there are several tickets ahead, then it will take a bit longer as expected. We may not be a fast food restaurant, but we do serve real food as fast as we can. We invite you to give us another try, and if you're wanting a quicker option, we highly recommend calling in your order or placing your order online. Orders can be placed online on our Square store, ChowNow, DoorDash, Grubhub, Postmates, or Uber Eats. (All Links to online ordering can be found on our website, www.solbol.com.) We also have delivery as an option as well.😄 Thank you so much for choosing to support small and local!