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TheJoiFactory

Thank you so much for recommending Joi space and our sweets 🙏🏼🥰💚 We notice that a number of reviews, including yours, mentioned that our price is a bit more on the pricier side. So at the risk of sounding defensive, we want to share a little bit as to our approach 🙏🏼💚 We believe in operating a socially responsible business, from Christina’s to Onetrip to The Joi Factory, which entails paying people properly, sourcing high quality, fresh ingredients, reducing our plastic waste as much as running an F&B business allows, and creating as comfortable a space as possible for our guests…while targeting a reasonable profit margin—we consider all these factors when it comes to setting prices for our food. And here’s the thing that most people don’t know…our margin is lower than most comparable f&b businesses that we know, simply due to the quality of food that we strive to provide to our guests. For example, we are willing to make vegan milktea with ingredient costs at 40K to sell at 68K…similar beverages would require cost at 5-10K only in order to sell at 50-70K. After labor, utilities, etc, that milktea is a money losing business, but we still make it to provide options for our guests to be healthier. The cakes and pastries mentioned in this review, are actually a result of us working with our suppliers (Rawberry and Sharon, check them out) to reduce the price as low as they are willing to make them, and we also take on a much lower margin to sell them because we want our guests to have what we believe are some of the best vegan cakes available at this price in Saigon. At Joi, we believe in providing our guests with the best experience at a reasonable price rather than reducing quality, service, or comfortable space, or all 3…in order to have a big profit. We understand this may come off as being defensive, and it technically is defensive and we hope you can excuse us for that. However, we just thought that this is 5 star review…we’re happy, you, the guest, were happy, so it might be a good place for us to share our point of view for when guests consider our prices versus the value that we provide. 😅🙏🏼 Again, this is all from our hearts and thank you so much for recommending us and also for giving us an opportunity to explain a bit more as to how we operate…and we hope to see you around for many more times, hopefully unbothered by this long comment. Thank you 😅🙏🏼


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