We are sorry for the bad experience you've had, we were still fairly new and having some struggles finding staff around the time when you were visiting, so there were a few days when it got complicated and people had to wait too long for their food. Regarding the prices, we just want to say that they are not high, given our location on 5th Avenue, the main touristic area in town and probably one of the most expensive areas in whole Mexico. . We actually have by far the lowest price for organic, fresh, cold-pressed juices in whole Playa del Carmen and use only clean and high-quality ingredients unlike most other restaurants. We run Tierra Verde out of purpose and (com-)passion, because we firmly believe in the positive impact that a cruelty-free nutrition has on the world. We accept your complaint and apologize for it, we are trying to make it better each day.