Hi thanks for your honest review on visiting our hidden coffeeshop, sorry about your food wait, everything is cooked from scratch in our peitie kitchen, which means a little longer for food. We aim to have all food out to customers within 30minutes which we think for fresh food is acceptable. If we pre cooked our food we couls get the wait time within around 10 minutes but the flavours would be compromised which would affect the quality of the food served. For the pancakes we can only apologies. If requested we can always supply additional maple syrup. We do find that plant based pancakes tend to be slightly more crumbly in texture.