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Vacascreamery
Hello, We are so sorry this was your experience! During this winter, which was our first, we had some issues with the machines where if they weren't frequently used the ice cream consistency wasn't the best. We tried our best to remedy this, but it's possible that a few times we slipped. This is definitely not how our product is supposed to be, I assure you. If you shoot us a message or email with your email address, I will send you a gift card in case you want to give us another chance. I sincerely hope you do. Mariana, co-owner