Hello our valued customer, this listing was created by one of our beloved customers and we just claimed it back. We're so sorry that it took too long to be able to reply back to you. And we sincerely apologize for your experience in the delivery order which happened a year ago while we were operating and running our small vegan sushi business from the tiny ghost kitchen with a couple of staffs. We totally understand that sushi is best when it's served fresh no matter how best our Chef crafted it. For that reason and to be able to serve our vegan community wholeheartedly, NOW we opened a new storefront serving very fresh sushi starting on Sept 5th 2021and we now have better management team and channels to contact us for any inconveniences immediately. If you love vegan sushi and Japanese dishes, please visit to our newly opened store and try our sushi to change your mind to a whole new experience. We're looking forward to serving you and hoping that you would give a chance to local-owned vegan businesses like us to prove that we're worth to give an another try. We truly appreciate your support and love!