Dear angelsol299, I am really sorry that we could not convince you. Still, I would love to give you an answer for your harsh critic. First we are open since two weeks, which might not give us a bonus, but processes are about to improve and unfortunately we are not perfect yet. Charging you for a glass of water. Of course, you can always order tap water - it's free, and we are happy to serve it. If you want sparkling water or even still water of "better" quality, every restaurant I know charges for that. Charging for "To Go" boxes. We are buying our takeaway boxes from a company called biologischverpacken. Because of that and the fact that we are not willing to give away those plastic trash, we are charging people 30ct (we are not making any money with that, and we explain it in our menu). The Ketchup - well, I don't really have an explanation for that. It's just that every sauce in our restaurant has its price, therefore Ketchup as well. We are still taking that advice serious, because we want to make you guys happy! Come over again and give us a second chance. Cake on us :)