Hello Marina, Yesterday we were with one staff member less due to sickness and had a lot of affluence in the restaurant. We were also expecting more tables reservations after the previous ones left. We were doing the best we could with the tools that we had in particular circumstances. We also recommend always making a reservation, especially on weekends, since our place is small, and even more now, that we have fewer tables due to COVID-19 regulations. We are very sorry we couldn't manage to accommodate you yesterday and that you left with such a bad impression of our staff. We hope you return to try our food and get another opinion of our restaurant and team. Have a great weekend, and enjoy Porto! :)