Hi Elen We've never met but I know of you from Dahab. It's taken me, as one of the owners of Osana, so long to reply to you as I have been so appalled by your review and your attitude and have been trying to think how best to respond. It seems that from the get go you were out to get us which as a restaurant owner yourself I find very worrying. There are a number of factual inaccuracies in your post which I will address. In the smoothie bowl chocolate chips are an option... this is clearly stated on the menu. If you want it vegan then you have it without the chocolate chips, it's written there in black and white. The 'honey' that you refer to is actually what in Egypt is called Black Honey, Asl Abiad, which is actually Molasses, completely Vegan, the by-product of sugar production. We do not label anything as vegan that is not I can assure you. If it has honey in it then it is not labelled as vegan. What happened at the counter is that you were standing there Uhming and Ahhing while a sizeable line built up behind you and you aggressively and demandingly spoke to Waleed, 'this human being' as you disparagingly refer to him as. He asked you if you could please wait whilst he served other customers who had no been waiting for some time which you refused so whilst he is trying to keep you and other customers happy when you finally made up your mind he mis-heard your order. Of course you should not have been served eggs, that is completely wrong, but your attitude and entitlement at the counter unfortunately contributed to this. You have posted this same review in every public forum that you can find. I sincerely hope that when you make an error in your own restaurant, as will happen, that the unlucky customer doesn't respond in the way that you have. Have a nice day Steve