I am no longer supporting them as well, it's been Hit or Miss at certain locations the past few years as far as customer service and the food. The best Greens and Grains location, Vegan menu and service was at Bonzo, and the District Bar at the Exchange in Linwood, NJ, and it was Sad when both closed to move to Philadelphia I'm sorry you were treated in a manner that made you feel uncomfortable. A normal business would appreciate feedback and suggestions , that's how companies grow. A proper way to respond would be with a "Thank you , we appreciate your suggestion, something for our company to think about , and thanks for supporting us over the years " !!