Hi there! Firstly, thank you for your feedback. We apologise that your experience and our burgers did not meet your expectations. Our main priority is the quality of our dishes. Indeed, we invest a lot of time and effort in our food. We only use trusted suppliers, and cook everything manually using the best ingredients in the market. We are sorry that the experience did not fully satisfy you. We would like to clarify that the cutlery is not made with plastic, but PLA, a biodegradable polymer made from industrial waste. The goal is to make the best use of resources that would be wasted and, above all, avoid plastic. And in the case of the order forms, we use recycled paper for the order forms, which are recycled yet again. We are looking at other more efficient and modern ways to place the order :) We hope you can give us a second chance soon!