Hi tkhe ! I feel sorry that your experience went not like expected . Our food is organic and cooked from scratch! We slice & dice products grown by local farmers or sold at Santa Catarina mercat , just around the corner ! Daily we cook about 6 differents salads , at minimum 50% are entirely Vegan .We bake quiches and cakes daily . Our vegan meals and offers run out after 2pm , thanks to our esteemed vegan customers and onlines partners. For production reasons and because members of our staff are gluten and lactose intolerant we do not cook, mix , cut , wash kitchen utensils together. We hope we ill be abble to answer to the large demand of vegan s customers. You can drop us a call or a message and we will be grateful to keep on aside any items vegan for you to pick up during the day . Again we are completely sorry .Improvement is key for any establishment, that is why we are open to the complains and suggestions of our customers, this will enable us improve our services so as to meet their needs.