Thank you for your review! We take all feedback seriously and will improve in areas where we see more improvement is necessary. We are not a fast food restaurant, and have asked Happy Cow to remove that label from our business listing. We don't want to give customers unfair expectations. Our mini conveyor belt commercial oven is not a toaster oven. We also apologize that you had to wait 15 minutes. The food is made to order - seasoned fries and prepackaged burgers; which we are not at all shy about telling our customers. All produce is fresh, and our chickpea tuna and cabbage slaw is made in-house. We will definitely look to improve dessert and drink options as we grow. Thank you!